Our Policies

No Show Policy – 24 hours required to cancel or re-schedule appointments

• Missed appointments will be billed
• Clearing of fees owing must be done by the patient before they can be seen by any physician at our office.
• If you have a special circumstance regarding a missed appointment, you may discuss this with the Manager. The staff are not authorized to make any decisions regarding office.

Strollers

• Strollers are not permitted in our office. You must leave your stroller outside of the clinic or in your car.

Appointments

• Appointments with your family doctor can be booked in person or online using our book an appointment link.
• Appointments with our walk-in clinic are done via appointment only and can be booked online.
• Visit times are allocated according to the reason for the visit so please let the receptionist know the reason you are wishing to see a doctor. If you are requesting a complete physical or pap smear, please ensure the receptionist is aware of this as these services require a longer booking period.
• If you can not make your appointment, you must change or cancel it 24hours in advance, otherwise a no show fee of $50-$80 will be automatically invoiced to your account.

Test Results

• We only call you if your results are abnormal, we do not call you if your results are normal.
• We do not give out test results over the phone, but if you call asking for your results, we can always check for you and book you an appt if you need a follow-up or advise you if everything was fine.

• If you would like a copy of your result, there will be a charge for the photocopying and Admin time.

Referrals

• If a referral to a specialist is being made for you by our office, either our office or the specialist office will contact you with an appointment time. Please note, every doctor has a different timeline for doing the referrals.  Due to waitlists at the specialist office, you may not be contacted right away. We can give you the specialist number for you to follow up with to know when your appointment might be.

Forms

• In general, MSP does not pay for forms to be completed. Therefore, it is the patient’s responsibility to pay in advance for any form that needs to be filled out by the doctor. Please inform the receptionist of any forms needing to be filled out prior to seeing the doctor.

Behaviour in the Office

• Our front staff are trained to help patients and we make every effort to make your visit pleasant and comfortable. We are completely supportive of our staff and neither the doctor nor management will tolerate any rude or aggressive behaviour.
• If you have any problems associated with your visit, please contact our manager in writing

Termination of Doctor-Patient Relationship

• In order to provide the best possible health care for the patient, a satisfactory doctor-patient relationship needs to occur. If for any reason, this relationship becomes compromised it may be terminated. If this occurs, we will provide emergency medical care only for one month, or when the patient finds a new family doctor, whichever comes first.

Personal Information

• Please ensure that your file is kept up to date with a current phone number, cell phone number, address, and emergency contact information. Please inform the receptionist of any changes to your personal information upon arrival at the clinic.